Job Title: Receptionist
Location: Kimberley, Northern Cape, South Africa
Closing Date: 2024/02/22
Reference Number: MOT240215-3
Job Type: Permanent
Job Description:
Motus Isuzu Kimberly is seeking a receptionist to join their team. The receptionist will report to the Finance Manager and will be responsible for providing first-line communication and ensuring all customers receive a pleasant welcome. Responsibilities include managing incoming calls, updating telephone lists, communicating with staff, controlling outgoing and incoming calls, directing customers, ensuring customer comfort, answering calls promptly, maintaining the cleanliness of the reception area, and managing the paging system.
Qualifications and Experience:
- Minimum of 3 years receptionist experience required.
- Receptionist certificate will be an added advantage.
- Must have a clear criminal record.
- Minimum Grade 12 qualification.
Skills and Personal Attributes:
- Motor industry experience will be an advantage.
- Excellent verbal communication skills.
Job Title: Administrator: Service Advisor (Non-Technical)
Location: Kimberley, Northern Cape, South Africa
Closing Date: 2024/02/22
Reference Number: MOT240215-5
Job Type: Permanent
Job Description:
The Administrator: Service Advisor (Non-Technical) at Motus Isuzu Kimberly will be responsible for providing prompt and quality services to customers regarding the service and repairs of vehicles. They will act as an interface between the technician and the customer to ensure cost-effective repair and service to both parties. Responsibilities include maintaining departmental administration standards, updating customer information, assisting the dealership in achieving industry process efficiency standards, and staying up-to-date with product knowledge.
Qualifications and Experience:
- Grade 12 / Matric (essential).
- Stellantis Group South Africa product knowledge (e.g., Opel, Chrysler, Peugeot, Citroen, and Dodge).
- Basic technical understanding and background.
- Basic mathematical knowledge (numeracy).
- Operating Stellantis brand systems (e.g., Opel, Chrysler, Peugeot, Citroen, and Dodge).
- Additional language would be an advantage.
- 2-3 years in the automotive service industry.
Skills and Personal Attributes:
- Oral communication.
- Administration skills.
- Written communication.
- People/customer interaction skills.
- Diplomacy/resilience/dealing with problem resolution/decision-making.
- Team working.
- PC Skills.
- Customer focus.
Job Title: Call Centre Agent
Location: Spartan, Kempton Park, Gauteng, South Africa
Closing Date: 2024/02/20
Reference Number: MOT240215-10
Job Type: Permanent
Job Description:
Auto Pedigree in Kempton Park is seeking a Call Centre Agent to join their team. The ideal candidate will be professional, friendly, patient, and tolerant, with experience in the car retail sales industry. The Call Centre Agent will be part of a resilient, target-driven team focused on customer satisfaction and business growth.
Position Overview:
The Call Centre Agent will identify customer needs, match them with the service offerings, and drive business growth, retention, and the scale of new and existing customers through lead conversion and relationship building.
Specific Role Responsibilities:
- Call Handling:
- Inform clients of company procedures and financial institute processes regarding finance applications.
- Manage customer situations and respond promptly to their needs.
- Build customer interest in Auto Pedigree’s services and products.
- Follow up on enquiries and ensure efficient client response.
- Handle outbound and inbound calls efficiently.
- Problem Solving:
- Analyze situations and develop logical solutions.
- Identify and escalate priority issues.
- Maintain calmness in difficult situations and uphold organizational values.
- Resolve problems efficiently and professionally.
- Administrative Duties:
- Update the Lead Management System with feedback on leads.
- Record all activities on required reports.
- Handle email correspondence from clients.
- Customer Service:
- Inform clients of company procedures and financial institute processes regarding finance applications.
- Manage customer situations and respond promptly to their needs.
- Build customer interest in Auto Pedigree’s services and products.
- Promote brand awareness through marketing and opportunities.
- Miscellaneous:
- Participate in sales and team meetings.
- Participate in sales training.
- Follow department standard operating procedures.
- Adhere to the company’s policies and procedures.
- Perform any other duties as assigned.
Qualifications and Experience:
- Minimum 2 years relevant experience.
- Grade 12/Senior Certificate.
- Computer literate with basic competence in Excel and Outlook.
- Valid South African ID document.
- Valid driver’s license.
Skills and Personal Attributes:
- Ability to comprehend, capture, and interpret basic customer information.
- Adaptability to changing environments and demands.
- Target-driven with the ability to meet deadlines.
- High level of motivation and good social skills.
- Ability to work well in a team or as an individual.
- Sound knowledge of telephone etiquette.
- Customer service-oriented.
- Attentive to cost-saving measures.
- Time management skills.
- Attention to detail.
- Ability to follow instructions, take responsibility for actions, and keep commitments.
- Sales and marketing skills.
- Knowledge of the National Credit Act (NCA).
