Salary Level: The position offers a basic salary ranging from R138,345 to R162,963 per annum (Level 6), with additional competitive benefits.
Centres and Reference Numbers:
- Eastern Cape: Lady Frere (2 posts) – REF NO: HRMC 68/13/4a
- Eastern Cape: King Williams Town (1 post) – REF NO: HRMC 68/13/4b
- Eastern Cape: Humansdorp (1 post) – REF NO: HRMC 68/13/4c
- Eastern Cape: Queenstown (1 post) – REF NO: HRMC 68/13/4d
- Eastern Cape: Maclear (1 post) – REF NO: HRMC 68/13/4e
- Eastern Cape: Port Alfred (1 post) – REF NO: HRMC 68/13/4f
- Eastern Cape: Aliwal North (1 post) – REF NO: HRMC 68/13/4g
- Eastern Cape: Butterworth (1 post) – REF NO: HRMC 68/13/4h
- Gauteng Local Office: Akasia (1 post) – REF NO: HRMC 68/13/4i
Requirements:
- Grade 12 Certificate with relevant customer service experience
- A tertiary qualification at NQF level 6 will be advantageous
- Proven client focus and orientation experience
- Sound interpersonal skills
- Honesty and integrity
- Basic computer literacy and numeracy
- Good written and verbal communication skills
- Willingness to work extended hours, including weekends, overtime, and shifts
- Applicants for Mobile Units may be exposed to environmental factors (rain, sun, cold, etc.)
- Preference will be given to candidates from the local area of the position and/or office
Duties:
- Act as a direct point of contact for clients
- Assist clients in completing application forms and verifying their correctness
- Execute Civic Services Front Office application processes
- Resolve client problems or complaints within the scope of the work area
- Assist with any duties required by management for client service excellence
- Provide the highest level of prompt and friendly client service
- Serve in mobile units as needed
- Ensure and assist with the rolling and capturing of fingerprints
- Update the Track and Trace system
- Receive and sort enabling documents
- Assist with the verification and processing of client application forms in accordance with DHA requirements
- Execute Civic Services back-office application processes
Enquiries:
- Eastern Cape: Mr L Jama. Tel: (043) 604 6406
- Gauteng: Ms M Kau/ T Monyeki. Tel: 011 242 9000
Applications:
- Ensure the relevant reference number is quoted
- Direct applications to the respective province as indicated below:
Eastern Cape Province:
- Postal address: Private Bag X 7413, King Williams Town, 5600
- Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Free State:
- Postal address: P.O Box 12262 Brandhof 9324
- Physical Address: 40 Victoria Road Willows Bloemfontein 9301
Gauteng:
- Postal address: Private Bag X108, Braamfontein, 2017
- Physical address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street, Braamfontein, 2017
Limpopo Province:
- Postal address: Private Bag X9517, Polokwane, 0700
- Physical Address: 89 Biccard Street, Polokwane, 0699
Mpumalanga:
- Postal Address: Private Bag X11264, Nelspruit, 1200
- Physical Address: 2nd Floor, Bateleur Building 16 Nel Street, Nelspruit, 1200
Northern Cape Province:
- Postal address: Private Bag X6073 Kimberley 8300
- Physical address: 2nd Floor, ABSA CBD Building 69 Du Toit Span Road Kimberley, 8300